Privacy policy

Privacy Policy

Last Updated: July 22, 2026

SAZON HOUSE LLC, doing business as Sazón House (“Sazón House,” “we,” “us,” or “our”) operates this online store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (collectively, the “Services”).

Sazón House is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understand how your personal information may be collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or that can reasonably be linked to you or another individual.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Information

This may include your name, billing address, shipping address, email address, and phone number.

Payment and Transaction Information

This may include your selected payment method, transaction details, payment status, order information, and other information necessary to process your purchase.

Payment card information may be collected and processed by third-party payment processors and other service providers in accordance with their own privacy policies. SAZON HOUSE LLC generally does not store complete payment card numbers on its own systems.

Account Information

This may include your username, password, preferences, and account settings.

Transaction Information

This may include the products you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

Communications

This includes information you provide when communicating with us, including information included in customer service inquiries, emails, text messages, or other communications.

Device Information

This may include information about your device, browser, operating system, network connection, IP address, and other unique identifiers.

Usage Information

This includes information about how you interact with or navigate the Services, including the pages you visit, the features you use, and the time and duration of your interactions.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, use the Services, communicate with us, or otherwise provide information.

  • Automatically through the Services, including through your device and the use of cookies and similar technologies.

  • From service providers, including providers that help us operate our technology, process payments, provide customer support, fulfill orders, prevent fraud, or provide other services on our behalf.

  • From business partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We may use your personal information to:

  • Process and fulfill orders.

  • Process payments through authorized payment providers.

  • Arrange shipping and delivery.

  • Process returns, refunds, and exchanges.

  • Create and manage customer accounts.

  • Remember your preferences.

  • Provide customer support.

  • Recommend products.

  • Improve and personalize your shopping experience.

  • Improve the Services and our business operations.

Marketing and Advertising

Where permitted by applicable law and in accordance with your choices, we may use your personal information to send promotional communications by email, text message, or other communication channels.

We may also use information to display advertisements for products or services on our Services or other websites, including advertisements based on your interactions with our Services.

You may opt out of promotional emails at any time by using the unsubscribe link included in the applicable communication.

If we send promotional text messages, you may opt out by following the instructions provided in the applicable message, including replying STOP where available.

Opting out of promotional communications will not prevent us from sending non-promotional communications related to your orders, transactions, account, or the Services.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to operate, secure, analyze, and improve the Services.

These technologies may be used to:

  • Remember your preferences.

  • Maintain shopping cart functionality.

  • Understand how visitors use the Services.

  • Analyze website performance.

  • Improve security.

  • Measure advertising performance.

  • Personalize content and advertising, where applicable.

Depending on where you live and applicable law, you may have choices regarding certain cookies and tracking technologies.

You may also manage certain privacy preferences through your browser settings or privacy controls available through the Services.

Security and Fraud Prevention

We may use personal information to:

  • Authenticate accounts.

  • Protect the security of our Services.

  • Detect and prevent fraud.

  • Investigate potentially fraudulent, illegal, unsafe, or malicious activity.

  • Protect our customers, business, and the public.

If you create an account, you are responsible for keeping your login credentials confidential. We recommend that you do not share your username, password, or other account credentials with anyone else.

Communicating with You

We may use your personal information to:

  • Respond to inquiries.

  • Provide customer support.

  • Communicate about your orders and transactions.

  • Send service-related notifications.

  • Maintain our business relationship with you.

Legal and Compliance Purposes

We may use your personal information to:

  • Comply with applicable laws and regulations.

  • Respond to valid legal requests.

  • Respond to law enforcement or government requests.

  • Investigate or participate in legal proceedings.

  • Enforce our Terms of Service and other policies.

  • Protect our rights, property, and Services.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

Service Providers

We may share information with Shopify and other service providers that perform services on our behalf, including:

  • Payment processing.

  • Technology and IT services.

  • Data analytics.

  • Customer support.

  • Cloud storage.

  • Order fulfillment.

  • Shipping and delivery.

  • Fraud prevention.

These service providers are permitted to access personal information only as reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.

Marketing and Advertising Partners

Where permitted by applicable law, we may share certain information with business and marketing partners to provide marketing services and advertising.

Depending on where you reside, you may have the right to opt out of certain sharing or processing of personal information for targeted advertising purposes.

When You Direct Us or Consent

We may disclose information when you direct us to do so, request that we do so, or otherwise consent to the disclosure.

For example, this may occur when information is required to fulfill an order or when you use social media integrations.

Affiliates and Business Transactions

We may share information with affiliates or within our corporate group.

We may also disclose information in connection with a business transaction, such as a merger, acquisition, financing, restructuring, or bankruptcy.

Legal Requirements

We may disclose personal information when necessary to comply with applicable law, legal processes, subpoenas, court orders, or valid government requests.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Shopify platform.

Information you submit through the Services may be transmitted to and shared with Shopify and other third parties located in countries other than where you reside.

Shopify may also process information in connection with certain Shopify services and features.

To learn more about how Shopify processes personal information and the rights available to you, please review Shopify's Privacy Policy and Shopify's available privacy resources.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by us, you should review that website's privacy policy, security practices, and terms.

We are not responsible for the privacy or security practices of third-party websites.

Information you provide on public or semi-public platforms, including social media platforms, may be visible to other users and may be used by those platforms in accordance with their own policies.

Children's Privacy

The Services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided us with personal information, please contact us using the information below so that we can review and, where appropriate, delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms are defined under applicable law, the personal information of individuals under 16 years of age.

Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no security system is perfect or completely impenetrable, and we cannot guarantee absolute security.

The length of time we retain personal information depends on factors such as:

  • Whether the information is needed to provide the Services.

  • Whether it is needed to maintain an account.

  • Legal and regulatory obligations.

  • Dispute resolution.

  • Fraud prevention.

  • Enforcement of agreements and policies.

Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

Right to Access or Know

You may have the right to request access to personal information we maintain about you.

Right to Delete

You may have the right to request deletion of personal information, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to request a copy of your personal information and, in certain circumstances, request that it be transferred to another provider.

Right to Opt Out of Sale or Sharing for Targeted Advertising

Depending on where you reside, you may have the right to opt out of certain uses of personal information considered “sale,” “sharing,” or targeted advertising under applicable privacy laws.

If you visit our website with the Global Privacy Control (GPC) signal enabled, we may recognize that signal as an opt-out request where required by applicable law.

Managing Communication Preferences

You may opt out of promotional emails by using the unsubscribe link included in those emails.

If you receive promotional text messages, you may opt out by following the instructions provided in the applicable message, including replying STOP where available.

Even if you opt out of promotional communications, we may still send non-promotional communications related to your orders, transactions, account, security, or other service-related matters.

How to Exercise Your Privacy Rights

You may exercise applicable privacy rights by contacting us using the contact information below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

We will respond to verified requests within the time period required by applicable law.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal a decision or submit a complaint to the applicable data protection or privacy authority.

International Transfers

Your personal information may be transferred to, stored in, and processed in countries other than the country in which you reside.

If personal information is transferred from the European Economic Area or the United Kingdom, we may rely on legally recognized transfer mechanisms, including Standard Contractual Clauses or other lawful mechanisms, where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal obligations, or regulatory requirements.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy and provide additional notice where required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, you may contact us:

SAZON HOUSE LLC
9001 SW 152nd Ct
Miami, FL 33196
United States

📧 contact@sazonhouse.com
📞 +1 (319) 379-5506