Terms of service

Terms of Service

Last Updated: July 22, 2026

1. Overview

This website and online store are operated by SAZON HOUSE LLC, doing business as Sazón House (“Sazón House,” “we,” “us,” or “our”).

Throughout the site, the terms “we,” “us,” and “our” refer to Sazón House. Sazón House offers this website, including all information, content, features, tools, products, and services available through this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing or using our website, placing an order, creating an account, or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or made available by hyperlink.

If you do not agree to these Terms, you should not access or use the website or purchase products from us.

2. Eligibility and Use of the Website

By using the Services, you represent that:

  • You are at least the age of majority in your jurisdiction; or

  • You are using the Services with the permission and supervision of a parent or legal guardian where permitted by law.

You agree not to use the Services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You may not use the website to:

  • Violate any applicable law or regulation.

  • Commit fraud or engage in deceptive activity.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with the security or operation of the website.

  • Upload or transmit malicious code.

  • Collect personal information from other users without authorization.

  • Use the website in a way that may damage, disable, overburden, or impair the Services.

We reserve the right to refuse service, restrict access, or terminate accounts or transactions where we reasonably believe that these Terms have been violated or that fraudulent, abusive, or unlawful activity has occurred.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information displayed on the website are accurate.

However, we do not guarantee that:

  • Product descriptions are always complete or error-free.

  • Images accurately represent the exact color or appearance of every product on every device.

  • Product availability is always current.

  • Information on the website is completely free of typographical or technical errors.

Product specifications, descriptions, availability, and prices may change at any time without notice.

We reserve the right to correct errors, inaccuracies, or omissions and to update or change information at any time.

4. Orders and Order Acceptance

When you place an order through the website, you are submitting an offer to purchase the selected products.

Your order is not considered accepted until we confirm the order and/or process the applicable payment.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit or cancel quantities purchased.

  • Restrict orders that appear to be placed by dealers, resellers, or individuals engaging in fraudulent or unauthorized activity.

  • Correct pricing, product, or availability errors.

  • Cancel an order if we reasonably believe that the transaction involves fraud, abuse, or an unauthorized payment method.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method, subject to applicable payment processing procedures.

5. Pricing and Payment

All prices displayed on the website are subject to change without notice.

Prices may not include applicable taxes, shipping fees, customs charges, or other charges unless expressly stated at checkout.

Payments are processed through third-party payment providers.

By submitting payment information, you represent that:

  • You have the legal right to use the payment method provided.

  • The information provided is accurate and complete.

  • You authorize us or our payment providers to process the transaction.

We are not responsible for delays or errors caused by third-party payment processors, banks, or financial institutions.

6. Shipping and Delivery

Shipping and delivery information, including estimated delivery times, may be provided at checkout or through our shipping policies.

Delivery dates and timeframes are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been transferred to the applicable carrier, delivery may be affected by circumstances beyond our reasonable control, including:

  • Carrier delays.

  • Weather conditions.

  • Customs procedures.

  • Incorrect or incomplete shipping information.

  • Natural disasters.

  • Other events beyond our reasonable control.

Customers are responsible for providing accurate shipping information.

We are not responsible for delays resulting from incorrect or incomplete information provided by the customer.

7. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, and damaged-product claims are governed by our Refund and Return Policy, which is incorporated into these Terms by reference.

Please review our Refund and Return Policy before making a purchase.

In the event of a conflict between these Terms and the Refund and Return Policy regarding returns or refunds, the Refund and Return Policy will control with respect to those matters.

8. Intellectual Property

All content included on or made available through the Services, including:

  • Text.

  • Logos.

  • Brand names.

  • Graphics.

  • Images.

  • Product descriptions.

  • Designs.

  • Videos.

  • Software.

  • Website layout.

  • Other materials.

is owned by or licensed to SAZON HOUSE LLC and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, transmit, display, sell, license, or otherwise exploit any content from the Services without our prior written permission.

The names Sazón House and SAZON HOUSE LLC, as well as associated logos and branding, may not be used without prior written authorization.

9. User Content and Reviews

If you submit reviews, comments, photographs, testimonials, or other content to us or through the Services (“User Content”), you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise use that User Content in connection with our business and Services.

You represent that:

  • You own or have the necessary rights to submit the User Content.

  • Your User Content does not violate the rights of others.

  • Your User Content is not unlawful, fraudulent, defamatory, abusive, or misleading.

We reserve the right, but not the obligation, to remove or restrict User Content that we believe violates these Terms or applicable law.

10. Third-Party Services and Links

The Services may include services, content, or links provided by third parties.

Third-party services may have their own terms and privacy policies.

We are not responsible for the content, policies, security, performance, or practices of third-party websites or services.

Your use of third-party services is subject to the applicable terms and policies of those third parties.

11. Shopify

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and provide the Services.

Your information may be processed by Shopify and other service providers as described in our Privacy Policy.

Your use of the Services is also subject to applicable Shopify policies and terms where relevant.

12. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services and products provided through the Services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The Services will always be available.

  • The website will be uninterrupted or error-free.

  • The website will be free from viruses or other harmful components.

  • Information provided through the Services will always be accurate, complete, or current.

Nothing in these Terms is intended to exclude or limit any consumer rights or warranties that cannot legally be excluded or limited under applicable law.

13. Limitation of Liability

To the fullest extent permitted by applicable law, SAZON HOUSE LLC, its affiliates, service providers, officers, employees, agents, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to:

  • Your use of or inability to use the Services.

  • Your purchase or use of products.

  • Delays in delivery.

  • Errors or interruptions in the Services.

  • Unauthorized access to information.

  • Third-party services or websites.

  • Any other matter related to the Services.

Nothing in these Terms limits liability that cannot legally be limited under applicable law.

14. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless SAZON HOUSE LLC, its affiliates, officers, employees, agents, contractors, and service providers from claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:

  • Your violation of these Terms.

  • Your misuse of the Services.

  • Your violation of applicable law.

  • Your violation of the rights of another person or entity.

15. Termination

We may suspend or terminate your access to the Services at any time if we reasonably believe that you have violated these Terms, applicable law, or any applicable policy.

Termination will not affect rights or obligations that arose before termination.

Provisions that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, and governing law.

16. Governing Law

These Terms and your use of the Services are governed by the laws applicable in the State of Florida, United States, without regard to conflict-of-law principles, except where applicable law provides otherwise.

Any dispute arising out of or relating to these Terms or the Services will be handled in a court of competent jurisdiction, subject to applicable law.

17. Changes to These Terms

We may update or modify these Terms from time to time.

When we make changes, we will update the Last Updated date at the top of this page.

Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

18. Contact Information

If you have questions about these Terms of Service, you may contact us:

SAZON HOUSE LLC
9001 SW 152nd Ct
Miami, FL 33196
United States

📧 contact@sazonhouse.com
📞 +1 (319) 379-5506