Questions, answered.
Where do you ship?
We currently ship within the United States only.
How long does delivery take?
Orders are usually processed within 1 to 2 business days. Estimated delivery is 4 to 12 business days from the date of your order: most items arrive in 4 to 8 business days, and a few items take 7 to 12. Each product page shows the estimated delivery time for that item. Some orders ship in more than one package and may arrive on different dates.
When should I order for Christmas delivery?
Order by December 11 for items with an estimated delivery of 4–8 business days, and by December 4 for items with 7–12 business days. Each product page shows its estimated delivery time and, during the holidays, its last order date for Christmas.
Do you offer free shipping?
Yes. Standard shipping is free on all orders within the United States.
Can I track my order?
Yes. Once your order ships and tracking becomes available, we email you the tracking details. You can also enter your tracking number on our Track your order page.
What is your return policy?
You have 30 calendar days from delivery to request an eligible return. Items must be unused, in the condition you received them and in their original packaging. Please email contacto@sazonhouse.com before sending anything back: returns need prior authorization. Full conditions are in our Refund Policy.
Can glassware be returned?
Glassware and fragile glass items are final sale and can't be returned for change of mind. If a glass item arrives broken, cracked, defective, damaged in shipping or different from what you ordered, contact us and we'll resolve it under our Refund Policy.
What if my order arrives damaged, defective or incorrect?
Email contacto@sazonhouse.com, preferably within 7 calendar days of delivery, with your order number and photos of the item, the shipping box, the packaging and the shipping label. Please keep everything until we confirm. Depending on the case, we may offer a replacement, store credit, or a full or partial refund.
When will I receive my refund?
Approved refunds are issued to the original payment method. Processing may take 5–10 business days after approval, plus any time your bank or card issuer needs.
What payment methods do you accept?
Major credit and debit cards, Shop Pay, PayPal, Amazon Pay and Google Pay. The options available for your order are shown at checkout.
Can I change or cancel my order?
Contact us as soon as possible at contacto@sazonhouse.com. Once an order has been processed or shipped, we may not be able to change or cancel it.